SMS Terms & Opt-In Methods

1. Who is sending the messages

• Brand: A&M Painter Inc
• DBA: A&M Painter
• Sending phone number: (774) 416-1275
• Office address: 15 Waverly St. Unit 130, Brighton, MA 02135
• Customer service email: info@ampainterinc.com
• Website: ampainterinc.com

2. How customers opt in to receive SMS

A&M Painter collects SMS opt-in consent through three (3) methods, each listed in detail below. Every method requires explicit, active consent — we never auto-enroll a customer based on a phone call alone or a purchase.

Method A: Website Chat Widget

Verifiable URL: https://ampainterinc.com

The chat widget is embedded on every page of ampainterinc.com. When a visitor clicks the widget and starts a conversation, the customer is providing express consent to receive SMS replies from A&M Painter at the phone number they enter. The first SMS sent automatically includes the TCPA disclosure (frequency, rates, STOP/HELP, privacy link).

“A&M Painter: Hi {first_name}, thanks for reaching out! Reply STOP to opt out, HELP for help. Msg frequency varies, msg & data rates may apply. https://ampainterinc.com/privacy”

Method B: Website Lead Form (Free Estimate Request)

Verifiable URL: https://ampainterinc.com/#contact

Our online estimate-request form on the Contact section collects name, email, and project details. The form does NOT collect phone numbers as a default consent mechanism — phone collection happens only via the chat widget (method A) or verbal opt-in (method C). This isolation ensures one opt-in source per page on the public website.

“By submitting this form, you agree to our Terms & Conditions and Privacy Policy.”

Method C: Verbal Opt-In via Phone

When a customer calls (774) 416-1275 to discuss a project, our team verbally asks: “Would you like text-message updates about your estimate and project status from A&M Painter? Reply STOP at any time to opt out.” If the customer says yes, we record the verbal consent (timestamp + agent name) and add their number to the SMS list. The first follow-up SMS includes the TCPA disclosure.

Verbal disclosure read by A&M Painter team: “A&M Painter would like to send you text-message updates about your estimate and project. Message frequency varies. Standard message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Do you consent?”

3. What kind of messages we send

SMS messages from A&M Painter fall into these categories only:

• Estimate confirmation — confirm walkthrough date and time
• Project scheduling — crew arrival times, schedule changes
• Service updates — status of an active project
• Lead-response — replies to inbound questions sent by the customer
• Occasional service reminders — seasonal availability (only if customer opted in to marketing)

We do NOT send promotional/marketing SMS without explicit second-step opt-in (separate from the project-related opt-in).

4. Message frequency

Frequency varies based on your project stage. A typical customer receives:

• 3–6 messages per week during an active project
• 1–2 messages during an open lead/estimate phase
• 0 messages once the project is complete (unless you opted in to seasonal updates)

5. Cost

A&M Painter does not charge to send or receive SMS. However, standard message and data rates from your carrier may apply. Contact your wireless provider for details.

6. How to opt out

You can opt out at any time by:

• Replying STOP to any SMS we send
• Replying UNSUBSCRIBE, CANCEL, QUIT, END, or OPT OUT (also accepted)
• Calling (774) 416-1275 and asking to be removed
• Emailing info@ampainterinc.com with subject line “UNSUBSCRIBE”

You will receive one final confirmation SMS confirming the opt-out, then no further messages until you re-opt-in by replying START or going through one of the opt-in methods above.

7. How to get help

Reply HELP to any SMS, or:

• 📞 Call (774) 416-1275
• 📧 Email info@ampainterinc.com
• 🕐 Hours: Monday–Friday 7:00 AM - 6:00 PM, Saturday 8:00 AM - 4:00 PM

8. Mobile information & third-party data sharing

A&M Painter does NOT share, sell, rent, transfer, or otherwise disclose your mobile phone number, SMS opt-in consent record, or any phone-related Personal Information with third parties or affiliates for their marketing or promotional purposes — under any circumstances.

Specifically:

• We do NOT sell your phone number to data brokers, lead-generation companies, or list aggregators.
• We do NOT share your SMS opt-in with affiliates or sister companies for their own marketing.
• We do NOT use your phone number to retarget you in third-party advertising platforms.
• We DO use a CRM / SMS service provider (currently HighLevel / LeadConnector) acting under a Data Processing Agreement strictly to deliver our own messages on our behalf — this is operational use, not a sale or share.

Full data-handling disclosure is in our Privacy Policy §5 (SMS Messaging Consent) and Privacy Policy §7 (Sharing of Personal Data).

9. Example messages we send

For carrier review and customer transparency:

A&M Painter: Hi Mike, thanks for reaching out! Reply STOP to opt out, HELP for help. Msg frequency varies, msg & data rates may apply. https://ampainterinc.com/privacy

A&M Painter: Hi Mike, confirming your free painting estimate at 12 Maple St on Tue 3pm. Reply C to confirm, R to reschedule, STOP to opt out. Help? Reply HELP.

A&M Painter: Mike, your painting project is on schedule for Mon 5/12. Crew arrives at 7am. Questions? Reply here or call (774) 416-1275. STOP to opt out.

10. Legal references

These SMS Terms operate alongside our other legal documents:

• Privacy Policy — full data-handling disclosure
• Terms & Conditions — service agreement
• Cookie Policy — website tracking technologies

Compliance frameworks observed: Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Short Code Monitoring Handbook, A2P 10DLC carrier guidelines (Verizon, AT&T, T-Mobile).

11. Questions about SMS or this policy

• 📧 Email: info@ampainterinc.com
• 📞 Phone: (774) 416-1275
• 📍 Address: A&M Painter Inc, 15 Waverly St. Unit 130, Brighton, MA 02135